Health Information Systems: evaluation and performance of a Help Desk
نویسندگان
چکیده
UNLABELLED A Help Desk (HD) is crucial in a computerized hospital. OBJECTIVE to describe the performance of a HD. DESIGN retrospective cohort study. RESULTS the sociodemographic characteristics of users, as well as their relationship with the institution influence behaviour when requesting support to a HD. Also we observed a relationship between the flow of users request and the functioning of hospital services. CONCLUSIONS complexity of HD process realizes the need to identify and define standards to ensure quality of service.
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ورودعنوان ژورنال:
- Studies in health technology and informatics
دوره 210 شماره
صفحات -
تاریخ انتشار 2015